CANCELLATION POLICY

  1. For all Cancellation, Placement and Administration Fee is non-refundable and Service Fee applies.
  2. Cancellation due to visa refusal (Evidence of Visa Refusal is required):
    1. if more than 7 days prior to course commencement date or arrival date (if provided) whichever is earlier, will incur charges of Placement and Administration Fee, Carer Setup Fee (if applicable) and Service fee.
    2. if less than 7 days prior to course commencement date or arrival date (if provided) whichever is earlier, will incur charges of Placement & Administration Fee, Two weeks of Homestay Fee, Carer Setup Fee (if applicable) and Service Fee.
  3. Cancellation due to other reasons under the following circumstances: –  
    1. if more than 14 days prior to course commencement date or arrival date (if provided) whichever is earlier, will incur charges of Placement & Administration Fee, Carer Setup Fee (if applicable) and Service Fee.
    2. if within 14 days prior to course commencement date or arrival date (if provided) whichever is earlier, will incur charges of Placement & Administration Fee, Two weeks of Homestay Fee, Carer Setup Fee (if applicable) and Service Fee.
    3. if within 48 hours prior to course commencement date or arrival date whichever is earlier, will incur charges of Placement & Administration Fee, 50% of the paid invoice Homestay Fee, Carer setup fee (if applicable) and Service Fee.
    4. if after the student’s arrival date, the refundable amount is at the discretion of Auzzie Families.
  4. Airport Transfer fee is non-refundable under the following circumstances:
    1. A student cannot locate the driver. The student must call the driver directly in the first instance. The driver’s number are on the APU Confirmation Notice.  Further, if the driver does not response, call AF’s emergency number for further assistance.
    2. A student/agent fails to advise flight details to Auzzie Families at least 24 hours within business hours (Sydney time) prior to arrival and/or who makes her/his own way to the host family and their friend and relatives’ home.
    3. APU cancellation request is submitted by the student/agent and received by Auzzie Families less than 24 hours within business hours (Sydney time) prior to the student’s arrival date.