• Placement and Administration fee and airport transfer fee are non-refundable (including, if the student cannot locate the driver and makes their own way to the homestay).
  • Airport transfer fee will be refundable if request is made more than 24 hours prior to arrival in Australia.
  • The first 4 week’s homestay fees are not refundable after arrival.
  • A placement and administration fee will apply to change the homestay. The host family or the student will be responsible for the costs associated with the change. The party liable for the costs will be determined depending on the circumstances.
  • Auzzie Families will manage the payment of homestay fees for all students for the entire duration of their stay.
  • Pursuant contract between the host and the student (also referred to as the two week notice contract), either the host or the student must give at least two weeks’ notice on their intention to terminate the contract prior to the contract being terminated. This notice must be given in writing, and the terminating party must be able to confirm the notice has been received and acknowledged. This may be waivered in extenuating circumstances.
  • Auzzie Families will not be held liable for a breach of the two week notice contract by either the host or the student. The host and the student are to conduct themselves in good faith, with integrity in respect to all matters referred to and incidental to the two week notice contract.
  • Cancellation 14 days or less prior to arrival and/or course commencement will incur charges of two weeks Homestay fee (retained as compensation for the host family), Carer Setup fee and a Service fee. In addition, Placement and Administration fee and airport transfer fee are not refundable.
  • Cancellation more than two weeks prior to arrival and/or course commencement will incur charges of Carer Setup fee and a Service fee. In addition, placement and administration fee and airport transfer fee are not refundable.
  • Cancellation due to visa refusal will incur a service fee and a placement and administration fee. Evidence of the visa refusal is required.
  • Goodwill – The placement and administration fee may be refunded in full to a student on compassionate grounds or illness at management discretion.