CONDITIONS FOR ALL LOCATIONS
  • Fees are quoted in Australian dollars (GST inclusive where applicable) per person and are subject to change without notice.
  • Accommodation Placement Fee and Airport Transfer Fee are non-refundable.
  • Please note that placement process will not commence until the initial invoice is paid in full. Accommodation booking is for a minimum of 4 weeks or the length of the study tour.
  • Request for homestay accommodation must be received at least 2 weeks before the student arrival.
  • Full homestay fees are only refundable if the cancellation notice is received 48 hours prior to the students arrival in Australia. Otherwise a 50% cancellation fee will apply.
  • After a student’s arrival in Australia, a full refund of homestay fees are at the discretion of Auzzie Families management.
  • If a student wishes to change their accommodation, Auzzie Families and the host family must be informed two weeks in advance. If two weeks notice is not given, the family must be paid two weeks compensation.
  • If a student wishes to change families within the period of the original booking, an administration fee will apply. Change of family after the initial booking period will be treated as a new placement and a new placement fee must be paid.
  • No Airport Transfer fee refund applies if a student cannot locate the driver. The student must call the emergency number for assistance. We will contact the driver to ensure that the student and driver meet. Students who make their own way to the host family without calling the emergency number will not have their transfer refunded.
  • Holiday Fees: Auzzie Families must be informed of proposed holidays and provide a copy of the flight itinerary in advance of any holiday. If not, the normal fees will apply. Students going on approved holidays will pay 50% of the homestay fee to keep their rooms.
  • Public Holiday Surcharges: Students wishing to arrive on an Australian public holiday such as Easter, Christmas and New Year will incur an additional surcharge of $150.
  • All homestay fees for the duration of the stay are payable to Auzzie Families in advance. If not, their accomodation arrangements may be terminated.